Finalizing a Return

As a MSL Agent, you have the ability to finalize returns by signing for the expected goods to be returned.

Item Processed

After processing the item return, you will be taken back to the CAPX return view. You will receive a confirmation toast at the bottom of the screen stating the ‘item successfully processed’.

Once a return has been processed the number of items processed will be updated. Continue scanning all items on the order to complete the return.

All Items Processed

Once all items on the RMA have been processed, the ‘Process RMA’ button will activate and turn blue. Click to proceed to the signature page.

All RMAs Processed

Once all RMAs have been processed, the ‘Next’ button will activate and turn blue. Click to proceed to the signature page.

MSL All Items Processed​
Process the Return

After processing all items on the return order, add optional notes about the return.

If notes about the return are not needed, digitally sign for the material.

After processing all items on the return order, complete the following actions to complete the return:

  1. Digitally sign for the material, replacing the physical signature on the packing slip. This will be stored as half of the digital handshake acknowledging
  2. acceptance and initiating the exchange of custody.
    Select the ‘Complete Return’ button to complete the return.
Processed CAPX Return Confirmation

After processing the return, you will be taken back to the Pending Returns card view. Once a return has been processed it will move to ‘Put Away’.

You will receive a confirmation toast at the bottom of the screen stating the ‘return successfully processed’.