Troubleshooting
This section is used to help understand any errors that may occur during MSL Returns in the app.
Error Scenario
Process
Unit Scan
Error
Item Not Recognized
Error Message
Scanned item was not recognized in our system. Please scan a valid item Asset Tag/Serial #, SKU, or MFGR Part #.
Next Steps
TBD
Invalid Asset Scan
Scanned item was not recognized in our system. Please scan a valid item Asset Tag/Serial #, SKU, or MFGR Part #.
TBD
Invalid Serial Scan
Scanned Serial Number is invalid. Please scan an existing Serial Number on the selected order.
TBD
Item Not Processed
Scanned item has not been processed in our system. Please scan another item Asset Tag/Serial #, SKU, or MFGR Part #.
TBD
Unit Scan
Item Already Processed
Scanned item has already been processed in our system. Please scan another item Asset Tag/ Serial #, SKU, MFGR Part # or contact Inventory Control if the scanned value is correct.
TBD
Asset Already Processed
Scanned Asset Tag/Serial Number has already been processed. Please scan an existing Asset Tag/Serial Number on the selected order that has not been processed.
TBD
Invalid Manual Entry
Item entered was not recognized in our system. Please enter a valid item Asset Tag/Serial #, SKU, or MFGR Part #.
TBD
Non-Returnable Part
This is a NON-RETURNABLE Part. Please provide back to GC and inform them it is their responsibility to dispose of it.
TBD
Non-Returnable Item
Scanned item cannot be accepted/returned. Please scan another item Asset Tag/Serial #, SKU, or MFGR Part #.
TBD
More Information Required
Validate Asset Tag.
TBD
Unit Scan
More Information Required
Rescan Serial Number.
TBD
More Information Required
Invalid Serial (____) Found in CATS.
TBD
More Information Required
Validate Asset Tag – Scan Asset Tag.
TBD
More Information Required
Invalid Serial (insert Serial) found in CATS.
TBD
Manual Entry – Invalid
Item entered was not recognized in our system. Please enter a valid item Asset Tag/Serial #, SKU, or MFGR Part #.
TBD
Failure
RMA: *****
AIMSPlus (insert list of errors)
Legacy AIMS (Insert list of errors)
TBD
Put Away
Return Label In Use
Scanned return label has already been processed. Please scan a return label that has not been used.
TBD
Unknown UID
UID was not received. Please scan a valid LPN
TBD
Wrong Location
Scanned LPN is in the wrong location. Please move the LPN to the assigned location.
TBD
Unexpected Error
An unexpected error has occurred while trying to (insert user action/task). Please try again. Or Submit an Issue Ticket.
TBD
Invalid AIMS ID
Please submit an Issue Ticket to fix your account.
TBD
Receipt Failure
Unexpected Error Occurred
An unexpected error has occurred while trying to (insert user action/task). Please try again or submit an Issue Ticket.
TBD
