Pick
Technicians have the ability to pick Service material, based on the items location in the MSL, and assign it to a staging location for pick-up.
Service Material
Navigate to Pick
- Select “Service” from the carousel at the top of the page.
- Click on “Pick” from the home menu.
(Blue indicator represents the number of pending deployments.)
Understanding a Pick Group
All deployments are in order by date with the most current date at the top of the page.
- Each card represents a Pick Group. All cards have:
- Pick Group
- Appointment date/time for pick-up
(Cards outlined in red represent a pick-up past its appointment date/time.)
Scan to Staging Location
Selecting the Pick Pick Group will bring you to the Pick Group Home Page. This page shows orders associated with the group and allows for the assignment of a pick group to a staging location.
Scan Item Location
After assigning a pick-up to a staging location, you will begin picking the items based on the automated item location within the MSL.
To begin, scan the item location. When you have scanned the correct location, the ‘Next’ button will become active.
Users have the ability to cancel the picking process after a pick-up has been associated to a staging location.
Scan UID, Asset Tag, or Serial Number
After scanning the items location, you will scan the UID, Asset Tag, or Serial Number in that location.
To begin, scan the item UID, Asset Tag, or Serial Number. If there are multiple SKUs in a single location, you have the ability to scan those items without having to scan the location again. When you have scanned all the SKUs, the ‘Next’ button will become active.
Sample UID, Asset Tag, or Serial Number labels show the user the correct label to scan.
Sample Asset Tag
Sample Serial Label
Damaged UID, Asset Tag, or Serial Number Label
In the case that a label is damaged and cannot be scanned, select the ‘Damaged Label’ link to manually enter the UID, Asset Tag, or Serial Number.
Completing a Pick Group
After scanning all lines associated with a Pick Group, select the ‘Complete’ button.
Selecting the ‘Complete’ button will take you back to the Home Page.
Pick Complete Confirmation
After completing a Pick Group, you will be taken back to the ‘Home’ screen.
Once a Pick Group has been complete the orders associated will be moved to ‘Unstaged Service’.
