Pending Tech Returns
As a MSL Agent, you have the ability to review pending Tech returns based on the date and time created.
Navigate to Pending Tech Returns
- Select “Returns” from the carousel at the top of the page.
- Click on “Pending Tech Returns” from the home menu.
Understanding Pending Tech Returns
All returns are in order by date with the most current date at the top of the page.
- Each card represents a return. All returns have:
- TMS number
- Market
- Completion date
*Users have the ability to search all pending tech returns by TMS number.
Scan Required Fields
Selecting a return card will bring you to a screen to begin processing the return. Scan the required fields to continue:
- Asset Tag (if applicable) or Serial Number
- LPN
- Put Away Location
*LPNs already in the system will not require scanning the Put Away Location.
Review Scanned Fields
Once all required fields have been scanned per part, the ‘Next’ button will activate and turn blue. Click to proceed to the signature page.
Assign a Returner
After confirming all material on the return order, complete the following actions to process the return:
- Select a returner, could be a GC Company or T-Mobile Tech.
- Select an individual to assign from the dropdown.
*This assignment allows the returner to complete the return.
Process the Return
After confirming all material on the return order, complete the following actions to process the return:
- Digitally sign for the material, replacing the physical signature on the packing slip. This will be stored as half of the digital handshake acknowledging acceptance and initiating the exchange of custody.
- Select the ‘Process Return’ button to complete the return.
Processed Tech Return Confirmation
After processing the return, you will be taken back to the Pending Tech Returns card view. Once a return has been processed it will move to ‘Completed Tech Returns’.
You will receive a confirmation toast at the bottom of the screen stating the ‘return successfully processed’.
