Processing a Return

As a MSL Agent, you have the ability to process returns by reviewing the expected goods to be returned.

Navigate to Pending Returns

CAPX

Understanding Pending CAPX Returns

All returns are in order by date with the most current date at the top of the page.

*Users have the ability to search all pending returns by Auth #/TMS/TMP number.

All RMAs on a return appointment must be processed in order to complete that return appointment. Select an RMA to begin processing the return.

Scan Required Fields

Selecting a CAPX return card will bring you to a screen to begin processing the return. Scan the required fields to continue:

*Select the ‘View Sample Labels’ button to see samples of each label

Sample Labels​

After selecting the ‘View Sample Labels’ button from the previous page, you have access to the labels that are valid for scan. These labes include the following:

Process Item Return​

After selecting the ‘View Sample Labels’ button from the previous page, you have access to the labels that are valid for scan. These labes include the following:

Review Scanned Fields​

Once all required fields have been scanned, the ‘Save’ button will activate and turn blue. Click to process the return for the scanned item.

Service

Understanding Pending Service Returns
All returns are in order by date with the most current date at the top of the page.

*Users have the ability to search all pending returns by Auth #/TMS/TMP number.

Service Return: Scan Required Fields
Selecting a return card will bring you to a screen to begin processing the return.

*LPNs already in the system will not require scanning the Put Away Location.

Review Scanned Fields

Once an Asset Tag is scanned, you have the ability to add a ‘Serial Number’. If a Serial Number does not need to be added, continue scanning the required fields.

After selecting the ‘Add Serial Number’ button, scan the asset Serial Number. Scan the required fields to continue.

Once all required fields have been scanned per part, the ‘Next’ button will activate and turn blue. Click to proceed to the signature page.

Assign a Returner
After confirming all material on the return order, complete the following actions to process the return:

*This assignment allows the returner to complete the return.

Process the Return

After confirming all material on the return order, complete the following actions to process the return:

3. Digitally sign for the material, replacing the physical signature on the packing slip. This will be stored as half of the  digital handshake acknowledging acceptance and initiating the exchange of custody.

4. Select the ‘Process Return’ button to complete the return.

Processed Service Return Confirmation

After processing the return, you will be taken back to the Pending Returns card view. Once a return has been processed it will move to ‘Put Away’.

You will receive a confirmation toast at the bottom of the screen stating the ‘return successfully processed’.

MSL Assign a Returner