Processing a Return
As a MSL Agent, you have the ability to process returns by reviewing the expected goods to be returned.
Navigate to Pending Returns
- 1. Select “Returns” from the carousel at the top of the page.
- 2. Click on “Pending Returns” from the home menu.
CAPX
Understanding Pending CAPX Returns
All returns are in order by date with the most current date at the top of the page.
- Each card represents a return. All CAPX returns have:
- Return Type
- Return number
- Site ID
- Item Quantity
*Users have the ability to search all pending returns by Auth #/TMS/TMP number.
All RMAs on a return appointment must be processed in order to complete that return appointment. Select an RMA to begin processing the return.
Scan Required Fields
Selecting a CAPX return card will bring you to a screen to begin processing the return. Scan the required fields to continue:
- Each card represents a return. All CAPX returns have:
- Return Label
- Item (Asset Tag, Serial Number, SKU, or Manufacturer Part Number)
- After scanning the return label, you are required to scan the item. The following labels are valid to scan:
- Asset Tag
- Serial Number
- SKU
- Manufacturer Part Number
*Select the ‘View Sample Labels’ button to see samples of each label
Sample Labels
After selecting the ‘View Sample Labels’ button from the previous page, you have access to the labels that are valid for scan. These labes include the following:
- 1. UID/SKU
- 2. Asset Tag
- 3. Serial Number
Process Item Return
After selecting the ‘View Sample Labels’ button from the previous page, you have access to the labels that are valid for scan. These labes include the following:
- Once an item is scanned, a pop will appear showing the following:
- 1. Item Details
- 2. Condition
- 3. Return Label
- 4. Asset Tag/Serial Number Scan
Review Scanned Fields
Once all required fields have been scanned, the ‘Save’ button will activate and turn blue. Click to process the return for the scanned item.
Service
Understanding Pending Service Returns
- Each card represents a return. All Service returns have:
- Return Type
- Market
- TMS number
- Creation Date
*Users have the ability to search all pending returns by Auth #/TMS/TMP number.
Service Return: Scan Required Fields
- Scan the required fields to continue:
- Asset Tag (if applicable) or Serial Number
- LPN
- Put Away Location
*LPNs already in the system will not require scanning the Put Away Location.
Review Scanned Fields
Once an Asset Tag is scanned, you have the ability to add a ‘Serial Number’. If a Serial Number does not need to be added, continue scanning the required fields.
After selecting the ‘Add Serial Number’ button, scan the asset Serial Number. Scan the required fields to continue.
Once all required fields have been scanned per part, the ‘Next’ button will activate and turn blue. Click to proceed to the signature page.
Assign a Returner
- 1. Select a category
- 2. Select a GC Company or TMO Tech to assign the return to
*This assignment allows the returner to complete the return.
Process the Return
After confirming all material on the return order, complete the following actions to process the return:
3. Digitally sign for the material, replacing the physical signature on the packing slip. This will be stored as half of the digital handshake acknowledging acceptance and initiating the exchange of custody.
4. Select the ‘Process Return’ button to complete the return.
Processed Service Return Confirmation
After processing the return, you will be taken back to the Pending Returns card view. Once a return has been processed it will move to ‘Put Away’.
You will receive a confirmation toast at the bottom of the screen stating the ‘return successfully processed’.
