Pending Returns

As a CM , you have the ability to digitally sign for a pending return.

Navigate to Pending Returns
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Understanding Pending Returns

All returns are in order by date with the most current date at the top of the page.

Understanding Pending Returns

All returns are in order by date with the most current date at the top of the page.

*Users have the ability to export the return details to the device in use.

Understanding Pending Returns

All returns are in order by date with the most current date at the top of the page.

*Users have the ability to export the return details to the device in use.

Expedited Drop Off Agreement

Please read the drop off agreement. After reading the agreement, select ‘I Acknowledge’ to digitally sign and complete the return.

Understanding Pending Returns

*Users have the ability to export the return details to the device in use.

Return Complete

After completing a return, you will be taken back to the ‘Home’ screen.

You will receive a confirmation toast at the bottom of the screen stating that the ‘return successfully complete’.

Modify/Cancel an Appointment
Confirm Modification

Select the ‘Modify Appointment’ button to modify your return appointment.

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Modifying a Draft Return
Submit for TMO Approval

Modify the Return Method or MSL drop-off location for the return using the dropdown. Select the ‘Submit Return Method’ button to submit your request for TMO review.

*All modifications to an RMA must be approved by TMO.

Confirm Modification

To cancel an RMA select the ‘Yes, cancel’ button to confirm cancellation.

Appointment Cancelled

After submitting a return request, you will be taken back to the ‘Pending Returns’ home screen. A message will appear on the home screen to show that the appointment was successfully cancelled.

Select a user guide to download

Forward Logistics Full User Guide​

Reverse Logistics Full User Guide​

Modify Return
User Guide

Customers with an urgent need after normal business hours please contact 866-775-4438 for service.