Pending Returns
As a CM , you have the ability to digitally sign for a pending return.
Navigate to Pending Returns
- 1. Select “Return” from the carousel at the top of the page.
- 2. Click on “Pending Returns” from the home menu.
Understanding Pending Returns
All returns are in order by date with the most current date at the top of the page.
- Each card represents a return. All returns have:
- Appointment date & time
- Return Number
- Return Status Pill
Understanding Pending Returns
All returns are in order by date with the most current date at the top of the page.
- Drop Off Details
- Material(s) you are returning.
- You will digitally sign for the material, replacing the physical signature on the packing slip. This will be stored as half of the digital handshake acknowledging acceptance and initiating the exchange of custody.
- After signing, you will select ‘Complete Return’ to complete the return order.
*Users have the ability to export the return details to the device in use.
Understanding Pending Returns
All returns are in order by date with the most current date at the top of the page.
- Drop Off Details
- Material(s) you are returning.
- A pending return will display ‘Awaiting MSL Receipt’ if the MSL agent has not signed off on the return.
- Select the ‘Expedite Drop Off’ to bypass the MSL agent action and pre-sign your acceptance of their receipt.
- Select the ‘Modify Appointment’ button to modify the order, this will place the return in a draft status.
- Select the ‘Cancel Appointment’ button to cancel the request and take you back to the ‘Create Return Request’ home page.
*Users have the ability to export the return details to the device in use.
Expedited Drop Off Agreement
Please read the drop off agreement. After reading the agreement, select ‘I Acknowledge’ to digitally sign and complete the return.
Understanding Pending Returns
- Drop Off Details
- Material(s) you are returning.
- You will digitally sign for the material, replacing the physical signature on the packing slip. This will be stored as half of the digital handshake acknowledging acceptance and initiating the exchange of custody.
- After signing, you will select ‘Complete Return’ to complete the return order.
*Users have the ability to export the return details to the device in use.
Return Complete
After completing a return, you will be taken back to the ‘Home’ screen.
You will receive a confirmation toast at the bottom of the screen stating that the ‘return successfully complete’.
Modify/Cancel an Appointment
- Return Details
- Select the ‘Modify Appointment button to modify an appointment
- Select the ‘Cancel Appointment button to cancel an appointment
Confirm Modification
Select the ‘Modify Appointment’ button to modify your return appointment.
Modifying a Draft Return
- 1. Select “Create Return Request” from the home menu. The return you would like to modify can be seen in your ‘Draft Returns’ with an ‘In-Cart’ status.
- 2. Select the draft and choose the ‘Select Return Method’ button to update the return method.
Submit for TMO Approval
Modify the Return Method or MSL drop-off location for the return using the dropdown. Select the ‘Submit Return Method’ button to submit your request for TMO review.
*All modifications to an RMA must be approved by TMO.
Confirm Modification
To cancel an RMA select the ‘Yes, cancel’ button to confirm cancellation.
Appointment Cancelled
After submitting a return request, you will be taken back to the ‘Pending Returns’ home screen. A message will appear on the home screen to show that the appointment was successfully cancelled.
