Create Returns Request

As a GC, you have the ability to schedule returns for drop off or direct shipment, based on the date approved.

Navigate to Create Return Request
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Full Kit Return

Create Return Request

Select ‘Full Kit New in Box Return’ from the dropdown menu.

All returns are in order by date with the most current date at the top of the page.

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Create Return Request

After selecting ‘Full Kit New in Box Return’ from the dropdown menu, the ‘Create Return Request’ button will become active. Click to continue.

Understanding My Return Cart

Select the ‘Add Items’ button to look up material to add to the return request. To save a return requeset as a draft, select the ‘Save as Draft’ button.

Saving as a draft will take you back to the ‘Create Return Request’ home page.

Understanding Material Lookup

Select a category to search by. Searchable categories include the following:

*Full Returns must be tied to the original goods issue of the equipment. You cannot include multiple deployments on a Full Return RMA.

Understanding Material Lookup

After selecting a search category and inputing your preferred method of lookup, complete the following to continue:

*You must select only one to move forward.

Understanding Full Kit Returns

*Non-assets can be returned in bulk but assets must be returned individually. Validate that the tag on the package match the tag provided in the app.

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Adding an Asset Tag Item to Your Cart

*Assets can be entered manually if you are not able to scan.

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Adding an Asset Tag Item to Your Cart

Once you have scanned the Asset Tag or Serial Number, the ‘Save’ button will activate and turn blue. Click to save the item to your cart view.

Understanding Full Kit Returns
Adding a Non-Asset Tag Item to Your Cart
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Understanding Full Kit Returns
Cart Overview
MSL Drop-off
Confirm Request Submission

After pressing the ‘Submit Return Method’ button, confirm the decision of submitting the return request. This will submit the request to T-Mobile for RMA approval.

Request Submitted

After submitting a return request, you will be taken back to the ‘Create Return Request’ home screen. Once a requeset has been submitted, the card will appear with a status pill ‘Pending’ as it awaits TMO Return Manager approval.

A message will appear on the home screen to show that a request is awaiting TMO approval.

Standard Return

Create Return Request

Select ‘Standard Return’ from the dropdown menu.

All returns are in order by date with the most current date at the top of the page.

Create Return Request

After selecting ‘Standard Return’ from the dropdown menu, the ‘Create Return Request’ button will become active. Click to continue.

Understanding My Return Cart

Select the ‘Add Items’ button to look up material to add to the return request. To save a return requeset as a draft, select the ‘Save as Draft’ button.

Saving as a draft will take you back to the ‘Create Return Request’ home page.

Understanding Material Lookup

*Search results return partial match results. Select the magnifier to see results.

Understanding Material Lookup

After selecting a search category and inputing your preferred method of lookup, complete the following to continue:

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Adding an Item to Your Cart
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Cart Overview
Adding an Asset Tag Item to Your Cart

*Assets can be entered manually if you are not able to scan.

Adding an Asset Tag Item to Your Cart

Once you have filled in the required fields and scanned the Asset Tag or Serial Number, the ‘Add to Cart’ button will activate and turn blue. Click to add the item to your cart.

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Cart Overview
Understanding Bulk Upload

Select the ‘Bulk Upload’ button to return items in bulk to add to the return request.

Understanding Bulk Upload

Select the ‘Upload Template’ button to upload the return template. If you do not have a template, select the ‘Download Template’ button. Maximum 360 lines per upload.

The Bulk Upload requires

  • ALL records have SKU, Condition, Quantity, and Site ID populated
  • Records with Asset Tracked SKUs REQUIRE a Valid Asset Tag and Serial found in CATS
  • Asset Tag/ Serial combination SKU must match SKU identified in CATS
  • Asset Tag/Serial combination is not on another Open (unreturned) RMA
  • Site IDs are valid Site IDs per the T-Mobile Site Master and must be contained in a single market (if you have products from multiple markets you will need multiple RMAs)
Understanding Bulk Upload

After you have uploaded the template and validation is complete, the items will be added to your cart.

Understanding Bulk Upload
Understanding Saved Drafts

After selecting the ‘Save as Draft’ button, you will be taken back to the ‘Create Return Request’ home page. A card will appear with a status pill stating ‘In-Cart’, this card represents a draft return request.

MSL Drop-off
Confirm Request Submission

After pressing the ‘Submit Return Method’ button, confirm the decision of submitting the return request.

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Request Submitted

After submitting a return request, you will be taken back to the ‘Create Return Request’ home screen. Once a request has been submitted, the card will appear with a status pill ‘Pending’ as it awaits TMO Project Manager approval.

A message will appear on the home screen to show that a request is awaiting TMO approval.

Cancel a Request

To cancel a return request, select the ‘Cancel’ button. Cancelling the request will result in deletion from the app and thus will not appear in ‘Create Return Request’ home page.

Confirm Request Cancellation

After pressing the ‘Cancel’ button, confirm the decision of cancelling the return request.

Request Cancelled

After cancelling a return request, you will be taken back to the ‘Create Return Request’ home screen.

A message will appear on the home screen to show that a request was successfully cancelled.

Sprint Decom

Create Return Request

Select ‘Sprint Decom Return’ from the dropdown menu.

All returns are in order by date with the most current date at the top of the page.

 

Create Return Request

After selecting ‘Sprint Decom Return’ from the dropdown menu, the ‘Create Return Request’ button will become active. Click to continue.

Load Agreement

Please read the load agreement. After reading the agreement, select ‘I Agree’ to begin requesting a truck.

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Pick-Up Information

Please read the load agreement. After reading the agreement, select ‘I Agree’ to begin requesting a truck.

Pick-Up Location

Please read the load agreement. After reading the agreement, select ‘I Agree’ to begin requesting a truck.

Material

Please read the load agreement. After reading the agreement, select ‘I Agree’ to begin requesting a truck.

Site ID(s)

Please read the load agreement. After reading the agreement, select ‘I Agree’ to begin requesting a truck.

Pick-Up Date & Time
Confirm Truck Request

The confirmation screen provides a summary of information on the return.

Load Agreement

Please read the load agreement. After reading the agreement, select ‘I Agree’ to confirm the scheduled return.

Scheduled Return Confirmation

After confirming the pick-up information regarding a requested truck, you are taken back to the home page.

You will receive a confirmation toast at the bottom of the screen stating that ‘your return request has been scheduled’.

Adjustment Request

Understanding an Adjustment Request

If a TMO Project Manager requests an adjustment for a return request, the request will appear with a orange outline and status pill. Select the card to adjust the request.

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Understanding an Adjustment Request

After selecting an adjustment request card, you will be taken to the request details. A pop will appear showing comments left by the TMO Project Manager. After reviewing the comments, select one of the following:

Adjusting a Rejected Return Request
Understanding Rejected Return Requests

If a TMO Project Manager rejects a return request, the rejected request will appear with a red outline and status pill. Select the card for more details about the rejection.

Understanding Rejected Return Requests

After selecting a rejected return request card, you will be taken to the request details. A pop will appear showing comments left by the TMO Project Manager. After reviewing the comments, select one of the following:

Select a user guide to download

Forward Logistics Full User Guide​

Reverse Logistics Full User Guide​

Create Standard Return User Guide

Create Full Kit Return User Guide

Customers with an urgent need after normal business hours please contact 866-775-4438 for service.