Pending Returns

As a Field Technician, you have the ability to digitally sign for a pending return.

Navigate to Pending Returns
Understanding Pending Returns

All drop-off returns are in order by date with the most current date at the top of the page.

Understanding Pending Drop-off Returns

*Users have the ability to export the return details to the device in use.

Understanding Pending Drop-off Returns
Expedited Drop Off Agreement

Please read the drop off agreement. After reading the agreement, select ‘I Acknowledge’ to digitally sign and complete the return.

Understanding Pending Drop-off Returns

*Users have the ability to export the return details to the device in use.

Understanding Over/Under Return Details

Select the Over/Under RMA dropdown to view the details regarding any material brought back that is over or under the expected amount listed in the RMA.

Over/Under status’:

No under/over material

Under material (also if both over and over)

Over material

 

Understanding Return Appointment Standards

Select the Appointment Standards dropdown to view the results of the MSL employee’s validation that the material returned met the return appointment standards.

*Users have the ability to export the appointment standard results.

Understanding Damaged Item Details

Select the Damaged Item dropdown to view the items that were marked as damaged when received at the MSL during the return appointment.

Damaged Item details include SKU, Return Label, Asset Tag (if applicable), and Serial Number (if applicable).

Return Complete

After completing a return, you will be taken back to the ‘Home’ screen.

You will receive a confirmation toast at the bottom of the screen stating that the ‘return successfully complete’.

Modify/Cancel an Appointment

After completing a return, you will be taken back to the ‘Home’ screen.

You will receive a confirmation toast at the bottom of the screen stating that the ‘return successfully complete’.

Confirm Modification

Select the ‘Modify Appointment’ button to modify your return appointment.

Modifying a Draft Return
Submit for TMO Approval

Modify the Return Method or MSL drop-off location for the return using the dropdown. Select the ‘Submit Return Method’ button to submit your request for TMO review.

*All modifications to an RMA must be approved by TMO.

Confirm Modification

To cancel an RMA select the ‘Yes, cancel’ button to confirm cancellation.

Appointment Cancelled

After submitting a return request, you will be taken back to the ‘Pending Returns’ home screen. A message will appear on the home screen to show that the appointment was successfully cancelled.

Understanding Pending Shipment Returns

All shipment returns are in order by date with the most current date at the top of the page.

Understanding Pending Shipment Returns

Within the selected Return Card you are able to view all information about this open return.

After a truck has been loaded, select the ‘Truck Loaded’ button to mark the return as completed.

*All returns will remain visible for at least 1 year. Archiving policy to be determined.

Understanding Pending Shipment Returns

After pressing the ‘Truck Loaded’ button on the previous screen, confirm the decision to complete the return.

Understanding Pending Shipment Returns

After confirming ‘Truck Loaded’, you will be taken back to the ‘Home’ screen. The return will moved to ‘Completed Returns’.

You will receive a confirmation toast at the bottom of the screen stating that ‘Return ID has been loaded’

Understanding Pending Tech Returns

All returns are in order by date created with the most current date at the top of the page.

Understanding Pending Tech Returns
Return Complete

After completing a return, you will be taken back to the ‘Home’ screen.

You will receive a confirmation toast at the bottom of the screen stating that the ‘return successfully complete’.

Select a user guide to download

Forward Logistics Full User Guide​

Reverse Logistics Full User Guide​

Modify Return
User Guide

Customers with an urgent need after normal business hours please contact 866-775-4438 for service.