Pending Returns
As a Field Technician, you have the ability to digitally sign for a pending return.
Navigate to Pending Returns
- Select “Return” from the carousel at the top of the page.
- Click on “Pending Returns” from the home menu.
Understanding Pending Returns
All returns are in order by date created with the most current date at the top of the page.
- Each card represents a return. All returns have:
- TMS/TMP number
- Date Created
Understanding Pending Returns
- Return Details
- Part(s) you are returning.
- You will digitally sign for the material, replacing the physical signature on the packing slip. This will be stored as half of the digital handshake acknowledging acceptance and initiating the exchange of custody.
- After signing, you will select ‘Complete Return’ to complete the return order.
Return Complete
After completing a return, you will be taken back to the ‘Home’ screen.
You will receive a confirmation toast at the bottom of the screen stating that the ‘return successfully complete’.
