Pending Returns
Project managers have the ability to view returns that have been approved.
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Navigate to Pending Returns
- Expand ‘Return Management - Monitor’ category.
- Click on ‘Pending Returns’ from the navigation on the left hand side of the screen.
- Select the dropdown to switch between markets.
- Select the filter button to add filters views to the table.
- Each return represents an RMA that has been approved. Select a ‘Return #’ to view return receipt which includes packing slip details.
Full Kit Return Details
Full Kit Return details include the return request information summary at the top, followed by a digital view of the return order. Details include:
- Site ID
- SKU
- MFG Part #
- Description
- Condition
- BOM Quantity Depoyed
- RMA Quantity
- BOM Asset Tag/Serial # Deployed
- RMA Asset Tag/Serial #
Standard Return Details
Standard Return details include the return request information summary at the top, followed by a digital view of the return order. Details include:
- Site ID
- SKU
- MFG Part #
- Description
- Condition
- Item Quantity
- Asset Tag/Serial #
Cancel a Pending Return
Select the ‘Cancel’ button to cancel a scheduled or approved return.
Cancellation Confirmation
After selecting the ‘Cancel’ button, confirm the decision by selecting the ‘Yes, cancel’ or ‘No’ button.
Cancellation Confirmation
After you have cancelled a pending return, you will be taken back to the ‘Pending Returns’ table. A green confirmation banner will appear to acknowledge successful cancellation. Return status will reflect the cancelled status.
