Completed Returns
Project managers have the ability to review returns that have been completed based on date and time.
Navigate to Completed Returns
- Expand ‘Return Management - Monitor’ category.
- Click on ‘Completed Returns’ from the navigation on the left hand side of the screen.
- Select the dropdown to switch between markets.
- Select the filter button to add filters views to the table.
- Each return represents a return that has been completed by the GC. Select a ‘Return #’ to view return receipt which includes packing slip details.
Return Authorization
- Select ‘Appointment Standards’ to see the appointment standards and the number of standards that were met during the return, as well as, any additional information.
- Select ‘View Authorization’ to see the digital signature of the individual who picked up the material.
- Export PDF
- Return Type
- Return Details
- If the following do not match, you will see a red ‘X’ to indicate a discrepancy in what was on the return order vs what was physically returned:
- a. RMA Quantity vs Return Quantity
- b. RMA Asset Tag/Serial # vs Return Asset Tag/Serial #
- c. RMA Condition vs Return Condition
Damaged Material Details
- Select ‘View Details’ to see the damaged item details.
- Damaged item photo(s) and description will be visible.
- The photo(s) are exportable by selecting the ‘Download Images’ button.
Return Authorization
- Select ‘View Authorization’ to see the digital signature of the individual who picked up the material.
- Export PDF
- Return Type
- Return Details
- If the following do not match, you will see a red ‘X’ to indicate a discrepancy in what was on the return order vs what was physically returned:
- a. RMA Quantity vs Return Quantity
- b. RMA Asset Tag/Serial # vs Return Asset Tag/Serial #
- c. RMA Condition vs Return Condition
Appointment Standards
After clicking ‘Appointment Standards’ you will see a pop-up screen that shows the results of the MSL employee’s validation that the material returned met the return appointment standards.
View Authorization
After clicking ‘View Authorization’ you will see a pop-up screen that shows the digital signature of the individual who returned the material.
